/*! tailwindcss v4.2.2 | MIT License | https://tailwindcss.com */
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var(--primary);outline-offset:2px}.action-btn.primary{background:var(--primary);color:#fff;border-color:var(--primary)}.action-btn.primary:hover{background:var(--primary-hover)}.action-btn.danger{background:var(--action-danger-bg);color:var(--action-danger-text);border-color:var(--action-danger-border)}.action-btn.danger:hover{filter:brightness(1.1)}.footer-summary{grid-template-columns:1.1fr 1fr;gap:20px;display:grid}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);box-shadow:var(--shadow);padding:22px;transition:background .25s,border-color .25s}.panel h4{margin-bottom:14px;font-size:17px;font-weight:800}.steps{gap:12px;display:grid}.step{background:var(--step-bg);border:1px solid var(--step-border);border-radius:14px;justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;transition:background .25s,border-color .25s;display:flex}.step strong{margin-bottom:4px;font-size:14px;display:block}.legend{flex-wrap:wrap;gap:10px;margin-top:12px;display:flex}.rule-box{background:var(--rule-box-bg);border:1px solid var(--rule-box-border);border-radius:14px;margin-top:18px;padding:16px;transition:background .25s,border-color .25s}.rule-box strong{margin-bottom:8px;display:block}.error-alert{background:var(--danger-soft);color:var(--danger);border-radius:10px;margin:14px 24px 0;padding:10px 12px;font-size:13px}.loading-text{color:var(--muted);margin:14px 24px 0;font-size:13px}.new-ticket-grid{grid-template-columns:1fr 1fr;gap:12px;margin-top:10px;margin-bottom:12px;display:grid}.ticket-modal-overlay{z-index:70;background:#0206178c;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.ticket-modal{background:var(--surface);border:1px solid var(--line);width:min(1050px,100%);max-height:92vh;box-shadow:var(--shadow-lg);border-radius:20px;padding:24px;overflow:auto}.template-source-modal{box-shadow:none;background:0 0;border:none;width:min(1120px,100%);padding:0}.template-source-modal>div{width:100%}.ticket-modal-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px;display:flex}.ticket-modal-header h2{color:var(--text);margin-bottom:2px;font-size:30px;font-weight:800}.ticket-modal-header p{color:var(--muted);font-size:15px}.ticket-modal-close{border:1px solid var(--line);background:var(--surface-2);color:var(--text);cursor:pointer;border-radius:10px;padding:8px 12px;font-size:13px;font-weight:700}.ticket-modal-grid{grid-template-columns:1fr 1fr;gap:14px;margin-bottom:14px;display:grid}.ticket-modal-card{border:1px solid var(--line);background:var(--surface);border-radius:14px;margin-bottom:14px;padding:14px}.ticket-modal-card h3{color:var(--text);margin-bottom:10px;font-size:19px;font-weight:800}.ticket-stage-list,.ticket-action-list,.ticket-highlight-list{flex-wrap:wrap;gap:8px;display:flex}.ticket-stage-pill{background:var(--surface-2);color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:6px 10px;font-size:12px;font-weight:700}.ticket-stage-pill.active{background:var(--primary);color:#fff;border-color:var(--primary)}.ticket-action-btn{color:#fff;cursor:pointer;background:#059669;border:none;border-radius:999px;padding:8px 12px;font-size:12px;font-weight:700}.ticket-action-btn:hover{filter:brightness(1.05)}.ticket-action-btn:disabled{opacity:.6;cursor:not-allowed}.ticket-history-list{gap:8px;display:grid}.ticket-history-item{background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:10px}.ticket-history-title{color:var(--text);font-size:13px;font-weight:700}.ticket-history-time,.ticket-history-metadata{color:var(--muted);margin-top:2px;font-size:12px;line-height:1.4}.ticket-process-description{color:var(--muted);margin-bottom:12px;font-size:14px}.ticket-highlight-pill{background:var(--info-soft);color:var(--info);border:1px solid var(--line);border-radius:999px;padding:7px 12px;font-size:12px;font-weight:700}@media (width<=1280px){.filters{grid-template-columns:1fr 1fr 1fr}.kpis{grid-template-columns:repeat(2,1fr)}}@media (width<=1024px){.app{grid-template-columns:1fr}.sidebar{width:280px;max-width:85vw;height:100vh;position:fixed;top:0;left:0;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-overlay{display:block}.menu-toggle{display:flex}.content{padding:20px 16px}.filters{grid-template-columns:1fr 1fr}.footer-summary,.ticket-modal-grid,.new-ticket-grid{grid-template-columns:1fr}}@media (width<=768px){.filters,.kpis{grid-template-columns:1fr}.title-group h2{font-size:22px}.top-actions{justify-content:flex-start;width:100%}.queue-header{flex-direction:column;align-items:flex-start}.badge-order{width:100%}}@media (width<=480px){.content{padding:16px 12px}.btn{padding:10px 14px;font-size:13px}.actions{max-width:100%}}